Effective Date: January 01/2025

Livingston Housing is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal information when you engage with our rental housing services. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect
We collect both personal and non-personal information while providing rental housing services. This information may include:
• Personal Information:
o Name
o Contact details (phone number, email address)
o Payment and billing information (credit card details, bank information)
o Identification documents (e.g., government-issued IDs)
o Employment and rental history
o Emergency contact details
o Lease agreements and correspondence
• Non-Personal Information:
o IP address
o Browser type and version
o Location data (if applicable)
o Usage data (how you use our website or services)

2. How We Use Your Information
We use the information collected for the following purposes:
• To Provide Services: To process rental applications, sign leases, manage payments, and maintain property records.
• Customer Support: To respond to inquiries and provide assistance regarding your rental experience.
• Marketing: To send promotional materials about our services, updates, and special offers. You can opt-out of receiving these communications at any time.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes (e.g., tenant rights, fraud prevention).
• Improvement of Services: To analyze usage patterns, enhance our website, and improve user experience.

3. How We Protect Your Information
We take reasonable and appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
• Encryption of sensitive data (e.g., payment details)
• Secure servers and firewalls
• Restricting access to authorized personnel only
However, please be aware that no data transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following cases:
• Service Providers: We may share your information with third-party companies or contractors who assist us in providing services (e.g., payment processors, property maintenance contractors, marketing services). These service providers are obligated to use your information only for the purposes specified by us.
• Legal Compliance: We may disclose your information to comply with legal obligations or court orders, or to protect our rights, property, or safety, or the rights of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (e.g., web beacons) to improve your experience with our website, gather usage data, and customize content. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect certain functionalities of our site.

6. Your Rights and Choices
As a resident or prospective tenant, you have the following rights regarding your personal information:
• Access: You can request access to the personal information we hold about you.
• Correction: You can update or correct inaccurate or incomplete personal information.
• Deletion: You can request the deletion of your personal information, subject to legal or contractual obligations.
• Opt-Out of Marketing: You can opt-out of receiving marketing communications by following the unsubscribe link in emails or contacting us directly.
• Data Portability: You may request a copy of your personal data in a commonly used format.
To exercise these rights, please contact us at info@livingstonhousing.com 

7. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of the policy and notify you via email or by posting a notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.